All our packages are sent using a Worldwide Insured Shipping service.
You will receive a shipping reference when your order has been processed by our fulfilment team - allow up to 24-48 hours for this. Please note that the shipping time can vary and for some destinations we cannot guarantee these time-frames.
Due to the ongoing Coronavirus Pandemic there is currently a shortage of worldwide air freight due to reduced air travel meaning that deliveries are taking longer than expected, rest assured your order will reach you however please allow slightly longer than usual.
For any other questions and further details about shipping and delivery times, contact us by email and we will respond as quickly as we can: email@example.com
Our Exclusive Shipping Rates (For orders over $150):
Please allow longer than usual for delivery due to reduced air freight during COVID-19 Pandemic.
UK, EU & EEA - $9.99 Free (15-30 Business Days)
US & Canada - $12.99 Free (15-30 Business Days)
Rest of the World* - $14.99 (15-30 Business Days)
* The countries we currently are unable to ship to are Russia, Cuba, Iran, North Korea, Sudan, Syria.
Customs, Taxes, Duties & Fee’s
All order are sent are eventually placed into your country's local postal stream. All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient.
You may not get charged VAT or duties depending on your country's import tax laws, however if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your own government.
The last thing we would want is for our customers to be charged extra, as this would be detrimental to our sales. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process: firstname.lastname@example.org
Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.