Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are in the world! Order deliveries will take anywhere from 5-16 days. Approximate delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. All of our deliveries are sent tracked, so you won't ever have to worry. Delivery tracking codes will be provided once your order has been shipped.
Once your order has been despatched from our warehouse, we will send you a shipping confirmation email which will contain your tracking number.
If you are unsure about where your parcel is still, please email us at firstname.lastname@example.org and our support team will be able to assist you further with this.
If you have checked your tracking number to find out where your parcel is, and it shows as delivered and signed for, please follow the below checks before getting in touch with us:
- Has your neighbour or family member signed for this on your behalf?
- Do you recognise the name or signature of the person who has signed for this?
- Check your address on your order confirmation, to make sure the correct house number, street, postcode were included. If there was a slight error in your address, please check at that address for your parcel.
- If your parcel has been delivered to a place of work, university accommodation or an apartment block, please check with reception and all members of staff on duty when your parcel was signed for.
If, after these steps have been followed, and you still can't find your order, please email our support team on email@example.com and our customer service team will open an investigation for you.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly via our contact page and we’ll take you through the process.
Unfortunately, not. We are not currently offering free returns and it is the customer's responsibility to send the item back to us.
Once your return or exchange has arrived back to us, we will refund or ship your exchanged order within 2-3 days.
If you have checked your tracking number and your return has arrived back to us and it has surpassed the 7 working days, please drop us an email at firstname.lastname@example.org
At the moment we don't have a physical store that can be visited and we are purely based online.
From time to time we do have pop-up stores where you can come and shop with us in person. These are advertised on Social Media and via the newsletter.
If you change your mind shortly after placing your order and want to request for your order to be cancelled you must do so by e-mailing email@example.com
Please include your full name, order number and e-mail address within your request. Our Customer Service Specialists will check if it is possible to cancel your order before this is dispatched and if so, will confirm your cancellation via e-mail.
As we work around the clock to dispatch your parcels as quickly as possible we may not always be able to cancel your order once this has been placed. If this is not possible you will need to return this back to our warehouse once delivered for a refund.
We can not change the value of your order for customs reasons, and the true value of your order will be shown on the outside of your parcel.
The price of your order does not include Customs and Duties and customs will get in touch with you in regards to how to pay your customs fee.
USA - All orders under $800.00 aren't charged customs.
Canada - All orders over $20.00 will be charged customs.
Norway - All orders over NOK350 will be charged customs.
Australia - All orders under $1000.00 won't be charged customs.
Within our FAQs, we have answered some of our most asked questions, so have a look through and see if you can find what you are looking for.
If not, and you require some further help, please contact us on firstname.lastname@example.org
We aim to get back to you within 48 hours, however this is usually much quicker.